FAQ (Frequently Asked Questions)

PivoHub is a logistics and order management platform tailored to the food and beverage industry, offering businesses an efficient way to track and manage their shipments. It provides tools to optimize delivery processes, enhance operational visibility, and boost customer satisfaction.

To register on PivoHub, follow these steps:

1. Visit the website http://pivohub.com .

2. Click on the “Sign Up” button.

3. Fill out the registration form with your personal and business information.

   1. If you’re registering a retail account, it’s quick and easy—complete the process in just 2 minutes. Follow the instructions to validate your account and connect with your preferred suppliers.

   2. If you’re registering as a supplier, fill out the contact form and prepare for a meeting with the team.

To place an order on PivoHub, follow these steps:

1. Log in to your account on http://pivohub.com/app

2. Ensure you have an agreement with your suppliers, and they have accepted it.

3. Go to the “Marketplace” section.

   1. Select the products you wish to order.

   2. With one click, choose your items and quantities.

   3. Review your order in the cart and confirm it one supplier at a time.

To check your upcoming delivery dates on http://pivohub.com :

1. Log in to your account on http://pivohub.com/app .

2. Navigate to the “Orders” section.

• You will find a list of your orders along with the status of your upcoming deliveries.

• In the “Deliveries & Pickups” tab, you’ll see a summary of all upcoming deliveries, making it easy to prepare your unloading dock.

Note that some suppliers may not use delivery dates, so don’t hesitate to ask them for this information to streamline your daily operations.

On PivoHub, offers or "deals" are contingent on each supplier's acceptance. Each supplier has the ability to create personalized offers for their clients, which means deals can vary from one supplier to another and from one client to another.

This approach allows suppliers to better address the specific needs of their clients by offering tailored promotions, discounts, or additional services.

It's important to note that each deal is private and not visible to other clients, except in the case of public promotions. This ensures that personalized offers remain confidential and exclusive to each client, providing a customized and secure experience.

Yes, it is possible to make your business invisible to your clients or suppliers. For any requests, we are here to assist you with deleting your data or helping you manage your visibility on PivoHub.

No problem, you can create as many customer accounts as you want. In fact, your new customer might already be listed on PivoHub.

Once retailers register on PivoHub, they automatically retrieve their entire transaction history and the suppliers they have dealt with on the marketplace to manage their business.

Yes, it is possible. You just need to add a payment method (credit card or bank information) to your account in the “Accounts Payable” tab. Discuss this with your supplier.

PivoHub offers a wholesale distribution marketplace. Only large quantities are for sale, and the relationships with suppliers are strictly commercial.

In Canada, it is generally prohibited to purchase alcohol directly from a producer.

Additionally, it is the producer’s responsibility to manage the necessary documents for a commercial relationship with a retail business (such as credit notes, transaction history, alcohol sales permit numbers, and business registration details).

Stores can sell wine, beer, and cider, but they must obtain a specific license to do so. To get this license, they need to consult food control institutions.

Products must be sold in dedicated sections and comply with certain restrictions, such as sales hours and age limits for purchase.

Depending on the region, the sale of alcohol is prohibited for individuals under 18 or 21 years old. It is the responsibility of the sales staff to verify the age of consumers and enforce the law.

In Quebec, for example, a store cannot sell exclusively alcohol; at least 50% of the products must be non-alcoholic.

Additionally, consuming alcohol on the premises is generally prohibited unless a specific gathering permit is obtained.

You can purchase any type of products on PivoHub, whether fresh or not, but it is important to be cautious about sanitary rules. Ensuring compliance with health and safety standards is crucial when dealing with food items to maintain quality and safety for consumers.

1. Supermarkets and grocery stores:

   1. Stores that sell food products must comply with the health and safety standards set by the Ministry of Agriculture, Fisheries, and Food of Quebec (MAPAQ). This includes regulations on the handling, storage, and labeling of food products.

   2. To sell perishable products, it's imperative to maintain the cold chain and adhere to the expiration dates associated with each product. Staff must also be trained in hygiene practices to sell fresh or frozen products.

2. Local and organic products:

   1. Many stores emphasize local and organic products to meet the growing consumer demand for more sustainable and higher-quality options.

   2. To use the term "Organic Products," you must comply with specific certifications. It is generally prohibited to claim that a product is organic without official certification.

PivoHub is a platform exclusively for professionals, and advertising and promoting alcoholic products on the PivoHub marketplace are not subject to the specific advertising rules governing alcohol sales.

• In-store, it’s crucial to understand that retailers can offer promotions and special deals on food and alcoholic products, but they must ensure these promotions comply with applicable laws.

• For instance, in Quebec, promotions on alcohol must adhere to the regulations set by the SAQ (Société des alcools du Québec).According to the laws and regulations in effect in Quebec, certain populations cannot be specifically targeted by advertising for alcoholic beverages, primarily children and adolescents. The SAQ and the Régie des alcools, des courses et des jeux (RACJ) impose strict restrictions on alcohol advertising to protect these vulnerable groups.

• Additionally, certain public health messages must be included in advertisements for alcoholic products. For more information, visit your province’s Ministry of Commerce or Agriculture website.

Yes

PivoHub allows the sale of promotional products, accessories, and any other category that helps you sell more. If a product category does not exist, we will update our list to better suit your selling practices.