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Changing Domain for Login – How to Update Your Password Manager?

The domain name used to access our platform has changed . This change impacts login across different browsers and systems, so it is important to update your login information to avoid any interruptions in access.

Why did the login domain name change?

This change is aimed at strengthening security and improving the performance of our platform. We are making the experience more personalized.

When did this change take place?

The change is effective October 31. We recommend updating your login information as soon as possible to ensure continued login.

Which users and systems are affected?

All users who have logged in with a password on PivoHub. You will need to retrieve your login information in Safari, Chrome, Firefox… depending on your usage

I can no longer connect to PivoHub, what should I do?
  1. Check the website address : Make sure you are using the new PivoHub login domain. We recently changed domains, and the old address may no longer work.

  2. Update your password manager : If you use a password manager, make sure the new domain is registered. For detailed steps, read on.

  3. Reset your password : If the problem persists, try resetting your password by clicking “Forgot Password” on the login page.

  4. Clear browser cookies and cache : Sometimes, outdated browsing data can prevent you from logging in.

Reset your Password

To ensure uninterrupted access, here are the steps to update the login domain in password managers on each browser. Make sure you have your current username and password handy.

Forgotten password

If you do not remember your password, you have the option to reset your password. After clicking on “Forgotten your password?”, enter your login email address, an email is sent to you with a link to follow to reset your password.

To ensure uninterrupted access, here are the steps to update the login domain in password managers on each browser. Make sure you have your current username and password handy.

Safari on iOS

  1. Open Settings on your iOS device.

  2. Go to Passwords and enter your passcode or use Face/Touch ID.

  3. Look for the entry with the old domain name https://pivohub.auth0.com/ .

  4. Select the entry, then press Edit .

  5. Update the domain to https://pivohub.com/ .

  6. Save the changes.

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Chrome on mobile

  1. Open Chrome and tap the three dots at the top right to open Settings .

  2. Go to Password Manager.

  3. Look for the old domain name https://pivohub.auth0.com/ in the list of saved passwords.

  4. Select the entry and press Edit .

  5. Change the domain to https://pivohub.com .

  6. Save the changes.

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find chrome password manager

Firefox on mobile

  1. Open Firefox .

  2. Tap the three lines at the top right to access the menu.

  3. Select Usernames and Passwords .

  4. Look for the old domain name https://pivohub.auth0.com/ in the list of saved passwords.

  5. Tap the corresponding entry to open it.

  6. Change the domain to https://pivohub.com .

  7. Save the changes.

Firefox_Android.png

find firefox password manager

For Desktop Versions

Chrome (Desktop Version)

  1. Open Chrome and click on the three dots to access Settings .

  2. Under Passwords , find the entry with the old domain name https://pivohub.auth0.com/ .

  3. Click the entry, then click Edit .

  4. Change the old domain name to https://pivohub.com .

  5. Save the changes.

Firefox (Desktop Version)

  1. Open Firefox and click on the menu (three lines) at the top right.

  2. Go to Usernames and Passwords .

  3. Search for the old domain name https://pivohub.auth0.com/ and click on the corresponding entry.

  4. Select Edit to update the domain to https://pivohub.com .

  5. Save the changes.

Safari (Desktop Version)

  1. Open Safari and go to Safari Menu > Preferences .

  2. Go to the Passwords tab and enter your user password or use Touch ID.

  3. Find the old domain name https://pivohub.auth0.com/ in the list and select it.

  4. Click Edit and replace the old domain name https://pivohub.auth0.com/ with https://pivohub.com .

  5. Click Save .

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💡 Additional Tips

  • Check your other devices : If you are connected to multiple devices, repeat the update procedure on each of them.

  • Support : If you encounter any difficulties or connection errors, our support service is at your disposal.

By following these steps, you will be able to continue accessing our platform safely and without interruption. Thank you for your cooperation!

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